Examples of current client work

Strategic and insightful advice and organisational support

practice manager for a virtual law firm

Ongoing support for a firm of c. 30 lawyers providing commercial legal services. Part of the senior management team supporting the Partners of the business, advising on strategic initiatives and coordinating the implementation of agreed plans. Creation and review of internal processes and managing the efficient organisation of the firm in the areas of finance, compliance, people, IT, Business Development and general administration. Liaison with clients and suppliers and, in particular, evaluating proposals and making recommendations for the purchase of services to assist with the smooth running of the firm. Chairing and attending Partner and firmwide meetings, coordinating arrangements and follow up actions. Managing the administrative team.

Responding to enquiries and taking bookings

bookings for a chateau in france

Managing the bookings for the owner of a Chateau in France, running creative weekly workshops. Personal and attentive liaison with guests throughout the booking process, from enquiry through to follow up after their visit. Upholding high standards of efficiency and customer service. Providing information about the workshops and Chateau accommodation, coordinating transfer schedules, keeping an accurate records via the Chateau systems, liaising and updating the owner on status of bookings. Other admin support provided, such as creating documentation for guest information, providing invoicing information, and other adhoc tasks for the owner, on request.

support for freelance market researchers and others

With a background in brand research, providing support to a number of qualitative and quantitative freelance researchers:

document typing (of questionnaires, discussion guides, presentation materials, stimulus materials)
database management, spreadsheet manipulation, data analysis, mail merges (often required pre and post quantitative research)
creating eye-catching presentation to present results of market research projects

Support for a number of individuals:

Dealing with private and confidential matters - accessing emails, managing diaries, holiday cover
Proofreading documents for training, manuals, blogs, website content, etc.
Sending Mailchimp email campaigns, setting up audiences, segmenting audiences, designing email templates