Business Support Services

Smart Type offers a wide range of services to support businesses and individuals running businesses.  

insight and advice

Advice on strategic initiatives and coordination and implementation of agreed plans; project management

processes

Creation and review of internal processes and efficient organisation in the areas of finance, people, IT, marketing and business development, and general administration

Assessing the business need and applying appropriate procedures, liaising with the team or individual involved in the direct impact of the process/procedure

client and supplier liaison

Account management and supplier/client relationship management, including evaluation of supplier proposals and recommendation for purchase and implementation; liaising with external clients to provide excellent customer service in all aspects

PA support

At director/owner level of a business or as a private PA for an individual

• Diary/calendar management

• Document creation

  • PowerPoint presentations - present content in an interesting and visually arresting way and display information (particularly numeric information clearly and concisely

  • Word documents; ranging from proposal to report, briefings to plans, timelines to schedules

  • Excel workbooks - providing reporting information, graphs, charts, pivot tables and general analysis of information, presented clearly and accurately to facilitate decision making or processing of information

• Database management - intelligent de-duping of databases and organisation of contact data into a manageable and collated format, preparing it fours in marketing campaigns or for analysis internally

• Creative materials - putting together documents for creative activities (such as, brainstorming, mood boards, flash cards, workshop material, sourcing images, etc.)

• Taking minutes and dealing with delicate, confidential business matters for Boards

• Transcription, particularly in the area of HR (redundancy consultation, grievance procedures) - providing high quality notes or verbatim transcripts

• Dealing with private, confidential or personal matters

• Desk research

Other support services

Experience of setting up and using various business software

• Microsoft Word, PowerPoint, Excel, Teams - advanced use of MS Office suite of products

• Adobe InDesign - preparation of printed materials, layout of brochures and marketing materials

• Xero - setting up online accounting software for bookkeeping and financial reporting purposes

• Salesforce - setting up contact management databases, preparing email marketing, segmentation, etc.

• Mailchimp - inputting content for newsletter distribution

• WordPress / Squarespace - amending existing website content and adding new website pages, news posts, etc.; design capability based on software templates